> For the complete documentation index, see [llms.txt](https://help.blinger.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.blinger.io/documentation/integrations/freshchat.md).

# Freshchat

## General Information

The integration allows to process messages from messaging apps and social networks directly in Freshchat interface. Each message request gets converted into a "Conversation". 

{% hint style="info" %}
Blinger.io acts solely as "transport" role, which delivers messages from users to Freshchat interface. The set up of message processing is performed in Freshchat interface, Blinger.io doesn't influence the standard business process of the helpdesk in any way.
{% endhint %}

## How to set up Freshdesk integration?

### Step 1. Go to Apps tab in Blinger interface and click on "Add integration" in front of Freshchat

![](/files/-MZT4Sbbv9OxR-D347js)

### Step 2. Put your Freshchat token to the field

![](/files/-MZT4sjGqs-u0Kw-i_k_)

{% hint style="success" %}
**The integration is completed!**
{% endhint %}