The integration allows to process messages from messaging apps and social networks directly in Freshchat interface. Each message request gets converted into a "Conversation".
Blinger.io acts solely as "transport" role, which delivers messages from users to Freshchat interface. The set up of message processing is performed in Freshchat interface, Blinger.io doesn't influence the standard business process of the helpdesk in any way.
How to set up Freshdesk integration?
Step 1. Go to Apps tab in Blinger interface and click on "Add integration" in front of Freshchat