Kayako

General information

The integration allows to process messages from messaging apps and social networks directly in Kayako Inbox interface. Each message request gets converted into a "Conversation".

Blinger.io acts solely as "transport" role, which delivers messages from users to Kayako interface. The set up of message processing is performed in Kayako interface, Blinger.io doesn't influence the standard business process of the helpdesk in any way.

How to set up the integration with Kayako?

Step 1. Got to Integrations tab and click on "Add Integration" in front of Kayako

Step 2. Log in to your Kayako account and copy the subdomain of the account

Step 3. Go back to Blinger.io, enter the e-mail address and Kayako admin-account password, paste the copies subdomain and click on "Add Kayako Integration"

The integration is completed!