Zendesk

General information

The integration allows to process messages from messaging apps and social networks directly in interface Zendesk Support. Each message request gets converted into a "Ticket".

Blinger.io acts solely as "transport" role, which delivers messages from users to Zendesk Support interface. The set up of message processing is performed in Zendesk Support interface, Blinger.io doesn't influence the standard business process of the helpdesk in any way.

Set up the integration with Zendesk?

Step 1. Browse to Integrations tab and click on "Add Integration" in front of Zendesk

Step 2. Log in to your Zendesk account, select "Settings", "Account" section and copy the value of the field "Subdomain"

Step 3. Go to Blinger.io, paste the Subdomain and click on "Add Zendesk Integration"

The integration is completed!