# About functions

## **How to configure this function?**

Click here

## **Is it possible to assign the channel to a particular agent?**

## **What will happen to the messages reassigned to another agent group, if “assign closed conversations to chosen groups”?**

All new messages will be seen in the agent group, which a customer was assigned to

{% hint style="info" %}

## **Still have questions?**

Contact Blinger support service
{% endhint %}

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