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About functions

How to configure this function?

Click here

Is it possible to assign the channel to a particular agent?

What will happen to the messages reassigned to another agent group, if “assign closed conversations to chosen groups”?

All new messages will be seen in the agent group, which a customer was assigned to

Still have questions?

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Contents
How to configure this function?
Is it possible to assign the channel to a particular agent?
What will happen to the messages reassigned to another agent group, if “assign closed conversations to chosen groups”?