🐞 Fixed a bug with disappearing of the button "Load more messages", when there were more than 20 conversations in "My inbox" section.
👷♂ Developed pagination of conversations and messages, which improves the process of conversations/messages navigation, especially it can be noticed with a large amount of conversations/messages.
🐞 Fixed a bug with selecting statuses "Inbox" or "Closed" in "All conversations" section and then clicking on "Load more messages" in conversations list to load more conversations. The filter broke at that step and showed all conversations with all statuses (e.g. "Inbox" and "Closed").
🤖 Freshdesk integration has been developed. The integration Blinger and Freshdesk allows you to connect any modern messaging channels (social networks, messaging apps) to your Freshdesk account, which enables you to process message requests from those channels directly in Freshdesk interface. The integration solves many questions: it provides new opportunities for working with customers in terms of sales and support, saves development costs for programming your own solution and employee training, customer data is in order, what helps process it better.
🐞 Fixed a bug with outgoing WhatsApp messages: when sending the first message to the customer, the default group was not selected and the conversation wasn't assigned to the agent, who initiated the outgoing message.
👷♂ Described how to add Zendesk online-chat in our widget - link here.
🐞 Fixed a bug with incorrect display of the agent's name: often instead of the name of the agent administrator's e-mail was displayed.
🐞 Fixed a bug with adding WhatsApp integration: there was a problem with adding a WhatsApp account in case when messages had been sent before from the number to the number which had already been added in Blinger.
🐞 Fixed a bug with Twitter functionality: the messages were not delivered in Blinger in case when the account from which the messages were sent had been added as an integration before or is added at present in Blinger account.
🤖 Custom App integration has been developed (details at the following link). Custom app is useful, if there is a need to integrate your own/third party online-chat, chat in a mobile application, chatbots in messaging apps with the following framework: "messaging app - chatbot - blinger", in order to have an opportunity to process message requests from customers in a unified workspace.
👷♂ Improved WhatsApp integration. Fixed a bug with fetching the message requests, which were sent by clients during WhatsApp disconnect and were not being delivered in Blinger.io interface.
🤖 Analytics module has been updated. Now it has become more informative.
Added in the module:
Dashboard - helps to get a current day information snapshot for employees' work.
Updated in the module:
Conversations analytics - improved processed message requests analytics, added information on the time of a message request resolution and reaction on it, the total amount of messages and separately for the operators and clients is displayed, revised analytics of themes of message requests, besides added ranking of data depending on work time and time off of support team.
Clients analytics - improved analytics for the following data: how many clients sent message requests in all time, for the specified time period, how many were new, added coefficient of recurring requests, and data on the channels of inbound clients.
Operators analytics - improved operators analytics, specifically how many message requests was processed by each operator, how fast they were processed, how fast was the first reaction to the message request and how much time was sent on it in total.
Tags analytics - improved tags analytics interface, now it contains a visual component and convenient tags navigation and switching to those message requests, in which messages were tagged.
👷♂ Possibility to assign conversations to the system administrator added
👷♂ Toolbar design changed, online-chat added as a separate button, improved navigation to account settings, Help-center and Changelog added as a separate button
👷♂ Changed agent's message display method in the navigation window among conversations
🐞 Fixed a bug (error: Integrity constraint violation #23505), which appeared in the process of new account registration as per administrator's invitation
🐞 Fixed a bug, which didn't let highlight a word when searching for it
🐞 Fixed a bug with adding themes
🐞 Fixed a bug with popping up phrase in the widget
🐞 Fixed a bug with scrolling effect when opening the widget
🐞 New messages push-notifications' work restored
🐞 Fixed a bug with displaying of the amount of conversations in "Unassigned", "My inbox", at the moment when the account was in one of the groups and had role "Conversations management"
🐞 Fixed a bug with a long response time of the message selection button
"tags"added in Outgoing message, Incoming message Webhooks
👷♂ Improved search in "Conversations" module: eliminated "jumping" of the search results, increased speed of search results delivery, highlighting of search results with color
👷♂ Improved performance of "Conversations" module: Websocket breakage was happening due to unstable Internet connection, which required continuous page refreshes to load new messages
🐞 Bug fix with line spacing in "Autoresponder"
🐞 Bug fix with sticky button when changing agent group, that started to work only after page refresh
🐞 Restored work on the delivery of images from customers via WhatsApp
👷♂ Possibility to specify data-center region added in Twilio Chat integration
"email"added in Outgoing message, Incoming message, Conversation is assigned to operator Webhooks