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Tab: Apps
Tab: Integrations
Tab: Conversations
Tab: Widget
Tab: Operators
Tab: Analytics
Tab: Settings
Subtab: General
Subtab: Autoresponder
Subtab: Auto assign messages
Subtab: Topics of conversations
Subtab: Advanced
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Subtab: Topics of conversations

General information

The function allows you to log the topics of users' requests. Further, this information is accumulated in the "Analytics" tab for further study.

How to set up the function?

Step 1. Open "Settings"

Step 2. Open "Topics of conversations"

Step 3. Add the topics

After entering the topic you need to click "Add"

If you use Topics of conversation, firstly, you must select a topic and then you're able to click "Closed" to close the conversation

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Last updated 1 year ago
Contents
General information
How to set up the function?
Step 1. Open "Settings"
Step 2. Open "Topics of conversations"
Step 3. Add the topics