# Subtab: Topics of conversations

## General information

The function allows you to log the topics of users' requests. Further, this information is accumulated in the "Analytics" tab for further study.

![](https://2982933755-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LB1W87r5cFc0hgB5qdy%2F-LnmGIoEs-NAZMlEvO5X%2F-LnmIB6BHG3wzlt0715g%2Fimage.png?alt=media\&token=aee6d915-fa21-4716-a686-fcc52251a594)

## How to set up the function?

### Step 1. Open "Settings"

![](https://2982933755-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LB1W87r5cFc0hgB5qdy%2F-LnmGIoEs-NAZMlEvO5X%2F-LnmIb2vPJbM_ZTsrXk2%2Fimage.png?alt=media\&token=177d70d0-5a04-45ab-b329-75cefa490e6d)

### Step 2. Open "Topics of conversations"

![](https://2982933755-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LB1W87r5cFc0hgB5qdy%2F-LnmGIoEs-NAZMlEvO5X%2F-LnmIq51_L9FW6LbWzBj%2Fimage.png?alt=media\&token=67895d89-6608-4883-aaec-471785b539b5)

### Step 3. Add the topics 

After entering the topic you need to click "Add"

![](https://2982933755-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LB1W87r5cFc0hgB5qdy%2F-LnmGIoEs-NAZMlEvO5X%2F-LnmJH9uxfjmY0HA-wEW%2Fimage.png?alt=media\&token=cae55dd5-f398-45dc-9dca-839f0f2b76f5)

{% hint style="warning" %}
If you use Topics of conversation, firstly, you must select a topic and then you're able to click "Closed" to close the conversation
{% endhint %}

![](https://2982933755-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LB1W87r5cFc0hgB5qdy%2F-LnmGIoEs-NAZMlEvO5X%2F-LnmJf_0CShqjXvuizLu%2Fimage.png?alt=media\&token=77d20c04-4d67-4499-b18b-fe060359b3e2)