Custom app
General information
The integration allows you to connect:
your own(or flexible 3rd party) online-chat
chat in mobile application
any 3rd party messaging app (if it's not present in tab "Apps")
chat-bots in messaging apps according to the following scheme " Messaging app - chat-bot - Blinger.io",
to process customer message requests in Blinger.io, Zendesk, Intercom, Kayako or SalesForce.
Connect Custom app?
Step 1. Open the tab Apps and click on "Add new app"

Step 2. Select channel Custom app and click on "Add Custom App"

Step 3. Set up adding the channel
Field
Type
Description
Name*
varchar
App name
Custom app ID*
varchar
Unique App ID
Webhook URL*
varchar
URL for sending a message from Blinger.io
Step 4. Set up sending and receiving messages from end-user
Receiving messages from end-user
Field
Type
Description
token*
varchar
Authorization token. It is passed in the title Authorization: Bearer TOKEN. It is generated upon adding the app in Blinger interface
custom_channel_id*
varchar
Unique field. Is defined upon adding the app in Blinger interface
client_id*
varchar
End-user ID
client_name
varchar
End-user name
client_phone
varchar
End-user phone number
info
json
End-user additional information
type*
varchar
Message type:
text
image
file
data*
text
Message text or file URL
echo
boolean
echo message from third-party solution
echo_outgoing
boolean
outgoing echo message
Sending end-user messages
Field
Type
Description
token
varchar
It is passed in the title Authorization: Bearer TOKEN.
custom_channel_id
varchar
Unique field. Is defined upon adding the app in Blinger interface
client_id
varchar
End-user ID
type
varchar
Message type:
text
image
file
data
text
Message text or file URL
Step 5. Set up Webhooks
You can check the webhooks for incoming and outgoing messages on the app settings page.
Example:

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