Custom app

General information

The integration allows you to connect:

  • your own(or flexible 3rd party) online-chat

  • chat in mobile application

  • any 3rd party messaging app (if it's not present in tab "Apps")

  • chat-bots in messaging apps according to the following scheme " Messaging app - chat-bot - Blinger.io",

to process customer message requests in Blinger.io, Zendesk, Intercom, Kayako or SalesForce.

Connect Custom app?

Step 1. Open the tab Apps and click on "Add new app"

Step 2. Select channel Custom app and click on "Add Custom App"

Step 3. Set up adding the channel

Step 4. Set up sending and receiving messages from end-user

The messages arrive in json-format

Receiving messages from end-user

Sending end-user messages

Step 5. Set up Webhooks

You can check the webhooks for incoming and outgoing messages on the app settings page.

Example:

The integration is completed!

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