Custom app

General information

The integration allows you to connect:

• your own(or flexible 3rd party) online-chat

• chat in mobile application

• any 3rd party messaging app (if it's not present in tab "Apps")

• chat-bots in messaging apps according to the following scheme " Messaging app - chat-bot - Blinger.io",

to process customer message requests in Blinger.io, Zendesk, Intercom, Kayako or SalesForce.

Connect Custom app?

Step 1. Open the tab Apps and click on "Add new app"

Step 2. Select channel Custom app and click on "Add Custom App"

Step 3. Set up adding the channel

Field	Type	Description
Name*	varchar	App name
Custom app ID*	varchar	Unique App ID
Webhook URL*	varchar	URL for sending a message from Blinger.io

Step 4. Set up sending and receiving messages from end-user

The messages arrive in json-format

Receiving messages from end-user

Field	Type	Description
token*	varchar	Authorization token. It is passed in the title Authorization: Bearer TOKEN. It is generated upon adding the app in Blinger interface
custom_channel_id*	varchar	Unique field. Is defined upon adding the app in Blinger interface
client_id*	varchar	End-user ID
client_name	varchar	End-user name
client_phone	varchar	End-user phone number
info	json	End-user additional information
type*	varchar	Message type: text image file
data*	text	Message text or file URL
echo	boolean	echo message from third-party solution
echo_outgoing	boolean	outgoing echo message

Sending end-user messages

Field	Type	Description
token	varchar	It is passed in the title Authorization: Bearer TOKEN.
custom_channel_id	varchar	Unique field. Is defined upon adding the app in Blinger interface
client_id	varchar	End-user ID
type	varchar	​ Message type: text image file
data	text	Message text or file URL

Step 5. Set up Webhooks

You can check the webhooks for incoming and outgoing messages on the app settings page.

Example:

The integration is completed!