Custom app

General information

The integration allows you to connect:

  • your own(or flexible 3rd party) online-chat

  • chat in mobile application

  • any 3rd party messaging app (if it's not present in tab "Apps")

  • chat-bots in messaging apps according to the following scheme " Messaging app - chat-bot - Blinger.io",

to process customer message requests in Blinger.io, Zendesk, Intercom, Kayako or SalesForce.

Connect Custom app?

Step 1. Open the tab Apps and click on "Add new app"

Step 2. Select channel Custom app and click on "Add Custom App"

Step 3. Set up adding the channel

Field

Type

Description

Name*

varchar

App name

Custom app ID*

varchar

Unique App ID

Webhook URL*

varchar

URL for sending a message from Blinger.io

Step 4. Set up sending and receiving messages from end-user

The messages arrive in json-format

Receiving messages from end-user

Field

Type

Description

token*

varchar

Authorization token. It is passed in the title Authorization: Bearer TOKEN. It is generated upon adding the app in Blinger interface

custom_channel_id*

varchar

Unique field. Is defined upon adding the app in Blinger interface

client_id*

varchar

End-user ID

client_name

varchar

End-user name

client_phone

varchar

End-user phone number

info

json

End-user additional information

type*

varchar

Message type:

  • text

  • image

  • file

data*

text

Message text or file URL

echo

boolean

echo message from third-party solution

echo_outgoing

boolean

outgoing echo message

Sending end-user messages

Field

Type

Description

token

varchar

It is passed in the title Authorization: Bearer TOKEN.

custom_channel_id

varchar

Unique field. Is defined upon adding the app in Blinger interface

client_id

varchar

End-user ID

type

varchar

Message type:

  • text

  • image

  • file

data

text

Message text or file URL

Step 5. Set up Webhooks

You can check the webhooks for incoming and outgoing messages on the app settings page.

Example:

The integration is completed!