# BPM'online ## General information The integration allows to process messages from messaging apps and social networks directly in interface. Each message request gets converted into a "Lead" or "Case" (these sections must be supported by your Bpm'online version). {% hint style="info" %} Blinger.io acts solely as "transport" role, which delivers messages from users to Kayako interface. Blinger.io doesn't influence the standard business process of the helpdesk in any way. {% endhint %} {% hint style="warning" %} The integration works with the following versions: * Bpm'online Sales * Bpm'online Service Desk **Important:** by default the integration is set up to work with "Lead" section, if you need to set up the integration for the section "Case", then contact Customer Support of Blinger.io. {% endhint %} To perform the integration in your Bpm'online account, you need installed and set up **Blinger.io connector for bpm’online** application. {% hint style="info" %} To install **Blinger.io connector for bpm’online** you need to register at Bpm’online marketplace - registration link: {% endhint %} Steps 1 through 11 of the instruction outline the actions to install and set up the application **Blinger.io connector for bpm’online**. If this application is already installed and set up, then you should proceed to step 12. ## How to set up the integration with Bpm'online? {% hint style="info" %} The instruction was crafted using product version Bpm'online Sales {% endhint %} ### **Step 1. Log in to your Bpm'online account and browse to "Settings" section** ![](https://lh6.googleusercontent.com/MpedsDr-lHkqpRKnAWbsjS-2CE4V0xVCHV0kKzQKqcdTTFmiHp1gF9NY4wjjpUrznXdu54vJxgAYjdIKSJ8hjkVsA4BqlSXRW86XqQp91e-FOTaPsoHqgzTWWsQX6qk29D5VQhdiSo2xVYFxsQ) ### **Step 2. Select on the page which appeared "Installed applications"** ![](https://lh4.googleusercontent.com/DLWonk_tr1dagNMFX5Ww-Zmc6RYP7DE7WnZwuxSeMx2c2CbgUfnJ0yJxIlKsc3wti723bkizsx2REVC9TVJ-CJTdLt_ZbXfBkOSxKtmfP9haC8JbdQ6Pmqj8U1SqwQIjbw2q_mQciuwqZJybag) ### **Step 3. Select on the page which appeared "Add Application", and then click on "Choose from Marketplace"** ![](https://lh4.googleusercontent.com/jeWpAuJ1mDWwqOIlIQhu3rwZEeYIVrs-zho0JpUriimK51w3MMFetzkBLwK079Wx-fLUZt3ZYr2CaPhTeIT-osxfvr7fhawFNnPsCLUTzhS2y3rWsb4Udx96SrJ41lWOlndGOm4NrjXN8k27Pg) ### **Step 4. Search for application "Blinger" at Bpm’online marketplace and click on it** ![](https://lh4.googleusercontent.com/hznrEuAhRBMIGJr7ezEfJfusX9HShMnCE_-1oqGxhmO8BNrrdDST2gerldEXVFJv6FG7ZaRI7wnf2PPdgTtVexArMoYpor0MPNbSKLOENDh0uBVw8QpO1L_gobF-yB4AAtrzhznd7UUHUEyavA) ### **Step 5. In the window which opened click on "Install"** ![](https://lh3.googleusercontent.com/QK87EyxocvfK9sdE2c3o46kK4mwhf7LG9o4kxe0vVolNyM5Urwf7sCu6xZ8R6zXyleKF2BPfKBfPg2GdQGijVKhGBGeP9XyTNhlOueurCx89b-nAEOQ0WFsWmgx30uVdA_Jm1mnFwHIIIeTGSg) {% hint style="warning" %} If you haven't logged in to Bpm’online marketplace, then enter Bpm'online Marketplace Login and Password in the window which opens and click on "Login". {% endhint %} ### **Step 7. Double check whether the domain of Bpm’online, to which you are going to install the applications, is specified correctly, and click on "Install"** ![](https://lh6.googleusercontent.com/HGcpoB5EXFlX4T1oJQZ4TljAxv99EskiHweVSPLp1W4gAfhebU-KrBcpODl1Bquv27A9HSVTQBjlPVDiO59U6UfdBd-LeaL8CZTF9vOtqCu7T5bxwy7UxP0jOUzOE2BuiiMhXgypAS1P7J7zkA) {% hint style="info" %} If during installation of Blinger.io connector Bpm'online you got an error, then simply ignore that message and close the window which opens. {% endhint %} ### **Step 8. After successful installation, you should browse to "Settings" secton and select "Workplace setup" on the page which appeared** ![](https://lh5.googleusercontent.com/zuz1Oo7hoIFbawz8YNcaKAF4LJ4l4TU57yg2KLdOSwX3hkOzWGAHiEX2eGFYHN0shHv3KvLgsy0df9QRFcJUPA7UhJiVdbXdjcV8-k2hgUp2MT_6aZrwIVFpyXUVh-VNboWicBWPJ5lYIUydOw) ### **Step 9. In the window which appeared select one of the workplaces (for exmaple, "Sales") and click on "Open"** ![](https://lh4.googleusercontent.com/4-tsQPZ6Om22Xxk5DWmejwAL24uAFEuxFXP2Ef1ll3s6sXB9OIDUq0zI-osCAo_F-pD9M0R2FSQC4uBj92rMAq9_E_rwB-TFSgPKr9fHinJ0pr3k0MzX_ymVE-eM75MmRZWFGbZa2bFI6VmSUg) ### **Step 10. Select section Blinger and click on "Select"** {% hint style="info" %} Besides, you can find Blinger section with the help of the search bar. **Important:** if Blinger section is not present on the list, then Blinger.io connector bpm'online wasn't installed. You must reinstall it. {% endhint %} ![](https://lh5.googleusercontent.com/y1ItndJ2ix30kK6Ca7-IOKL6TpJx2oj9Qb0mVZ9X7Bwr-EU2ToMpQGqs1TyXyKcqhb_X-EHiyUvDopebsOCIfjsONdK0OV_NiCY9Fd7KbOFy6Cnm1HStuIRDA0QmUIUoQBqj56trXKWG2SKX3g) ### **Step 12. Go to Blinger.io, browse to Integrations tab and click on "Add Integration" in front of Bpm'online** ![](https://2982933755-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LB1W87r5cFc0hgB5qdy%2F-Lmj7E94R2jLzmoVeK5V%2F-LmjAsCamM4nx2jUq3we%2Fimage.png?alt=media\&token=8161f93c-afcb-4bc0-bb61-d4e8a9577139) ### **Step 13. Fill in the required fields and click on "Add bpm'online Integration"** {% hint style="warning" %} You should enter the following values in the fields: * bpmonline site url - can be found in the address bar of the opened account "bpm'online" * bpmonline login and bpmonline password - login credentials for Bpm'online
{% endhint %} ![](https://2982933755-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LB1W87r5cFc0hgB5qdy%2F-Lmj7E94R2jLzmoVeK5V%2F-LmjBUKwjzatxKCWDQjF%2Fimage.png?alt=media\&token=f42c9956-4b70-4d1f-b9b2-fb2dd39cb6a5) ### **Step 14. Click on "Edit Integration" in the integration with Bpm'online** ![](https://2982933755-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LB1W87r5cFc0hgB5qdy%2F-Lmj7E94R2jLzmoVeK5V%2F-LmjE0OcVjfUcIqtOpAr%2Fimage.png?alt=media\&token=e83dd842-fe0a-47eb-b614-4c31d90fdd06) ### **Step 15. In the window which appeared copy the value of "App key"** ![](https://2982933755-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LB1W87r5cFc0hgB5qdy%2F-Lmj7E94R2jLzmoVeK5V%2F-LmjExWC3o2ldZtbhVuH%2Fimage.png?alt=media\&token=b89b791b-7c7e-49bd-9311-b54578062084) ### **Step 16. Go back to bpm'online, in settings select "Blinger integration setup"** ![](https://lh6.googleusercontent.com/karTWCLVzITFNH-VbAakE2gG-MaxZjvZXjpX8L0GvjErVaNi5BlL19FMszxLXMd6GizroDU_iP3gvUcqf8W-63mD6Dwy77vVpI1tTK6qIpxEd1RUDG_BQ5yb9aqXEMWFpTLi2QEPYTbrrQLv0w) ### **Step 17. Paste App key in the field "Blinger key" and click on "Save"** ![](https://lh4.googleusercontent.com/5zFXbuKOgxCMW1Hyoo3w9KYX_7WWZpdxGMegRBZIFKH6ZPA7Ilmz8mrq2vqVoCgWXp6V9d283j2IMqRFycrb3XT7IrqF-Xfzpl9DMbvQlfHP9Cu8r-wPZ7pYCz60rFvqHg_I2RcP4flV3jgBsQ) ### **Step 18. Browse to Blinger section in the workplace Bpm'online: where the connection has been installed, and you can start working** {% hint style="warning" %} Before performing step 17, you should log out and log back in in your Bpm'online account. {% endhint %} {% hint style="info" %} If the integration was successful, a window for working with Blinger conversations will appear {% endhint %} ![](https://lh6.googleusercontent.com/xjRsepMS2b36KsItmgjcMPiDK_dkLzXS8eBdUago4l8Dhxn19FWHLGp87TICoekXbyLKefP5KdmDZJxF9g5tFTno3-6jh_w8gPS4Eah_ML9J04e37t7VyC50iT7JF3vYh2jsqmOwdKduVsrgyQ) {% hint style="success" %} ### The integration is completed! {% endhint %}