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The integration allows to process messages from messaging apps and social networks directly in interface. Each message request gets converted into a "Lead" or "Case" (these sections must be supported by your Bpm'online version).
Blinger.io acts solely as "transport" role, which delivers messages from users to Kayako interface. Blinger.io doesn't influence the standard business process of the helpdesk in any way.
The integration works with the following versions:
- Bpm'online Sales
- Bpm'online Service Desk
Important: by default the integration is set up to work with "Lead" section, if you need to set up the integration for the section "Case", then contact Customer Support of Blinger.io.
To perform the integration in your Bpm'online account, you need installed and set up Blinger.io connector for bpm’online application.
Steps 1 through 11 of the instruction outline the actions to install and set up the application Blinger.io connector for bpm’online. If this application is already installed and set up, then you should proceed to step 12.
The instruction was crafted using product version Bpm'online Sales
If you haven't logged in to Bpm’online marketplace, then enter Bpm'online Marketplace Login and Password in the window which opens and click on "Login".
If during installation of Blinger.io connector Bpm'online you got an error, then simply ignore that message and close the window which opens.
Besides, you can find Blinger section with the help of the search bar.
Important: if Blinger section is not present on the list, then Blinger.io connector bpm'online wasn't installed. You must reinstall it.
You should enter the following values in the fields:
- bpmonline site url - can be found in the address bar of the opened account "bpm'online"
- bpmonline login and bpmonline password - login credentials for Bpm'online
Before performing step 17, you should log out and log back in in your Bpm'online account.
If the integration was successful, a window for working with Blinger conversations will appear