General information

The integration allows you to connect Viber Bot Account (not personal accounts). Viber Bot Account is not a chat-bot, it's a specific name of a channel in Viber, which lets you set up a communication channel of the user with a business.

The instruction was crafted based on the fact, that the Viber Bot Account had already been created and you need to connect it to If you haven't created a Viber Bot Account, then we propose the following instruction: How to create a Viber Bot Account?

Earlier the Viber Bot Account used to be called Public Account, but the technology behind them hasn't changed.

Connect Viber Bot Account?

Step 1. Open the tab Apps and click on "Add new app"

Step 2. Select Viber channel and click on "Add Viber"

Step 3. Log in to Viber Admin Panel

The link to Viber Admin Panel:

To log in you must enter the phone number, to which the Viber account is attached, and click on Login. After that in Viber application on your smartphone there will be a message displayed with the code, which you should enter to log in to Viber Admin Panel.

After that you'll receive a 6-digit password in the app from Viber, which you must enter within 2 minutes

Step 4. Click on the section "Info" and copy the Url

Step 5. Got to and paste the copied Url in the field "URL"

Step 6. Go back to Viber Admin Panel and copy the Token value

Step 7. Go to, paste the copied Token in the field "Auth key" and click on "Add"

The integration is completed!