Assign channels to groups

How to configure this function?

Click here

Is it possible to assign the channel to a particular agent?

Yes, it can be done. The operator must be allocated to a separate group and a specific channel should be assigned to a group.

What will happen to the messages reassigned to another agent group, if “assign closed conversations to chosen groups”?

All new messages will be seen in the agent group, which a customer was assigned to.

Still have questions?

Please, contact Blinger customer support