Manage roles
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it is possible to expand its roles for each "Operator" account. You can configure the role and then assign it to the operator in the “Operators” tab in the “Role management” field.
Initially, the super-admin can make all the settings
To create a role you need to click on “Role management”
and in the new window click "Create Role"
write down any name of the created role, mark the permissions and click "Save"
To assign a role to a specific operator, you need to open the "Operators" tab and click "Roles"
in the window select the certain role from the list for the selected operator by clicking on "Assign Role"
To change the permissions in one of the roles, you must click "Role Management" in the "Operators" tab
click "Update" in the window
Permission
Description
Apps management
provides an opportunity for the "Operator" account to work without restrictions with the "Applications" tab
Integrations management
provides an opportunity for the "Operator" account to work without restrictions with the "Integrations" tab
Widget management
provides an opportunity for the "Operator" account to work without restrictions with the "Widget" tab
Operators management
provides an opportunity the "Operator" account to add / remove operators, assign roles to them
Conversations management
provides an opportunity for the “Operator” account to see and manage the “Black List” tab in the “Dialogs” section, as well as the “All” tab, which allows this account to see all conversations processed and closed by other operators, as well as assign these conversations to another operators. This permission allows you to see all conversations in the "All" tab
By default, the All and Blacklist tabs in the Dialogs section are not available for an operator type account
Comments management
provides an opportunity for the “Operator” account to work with comments that users leave under posts (tweets) on social networks like Facebook, Vkontakte, Twitter
View analytics
provides an opportunity for the “Operator” account to see the current analytics by operators (Dashboard), as well as detailed analytics separately by: tags, operators, dialogs and clients
Operator groups management
provides an opportunity for the "Operator" account to manage groups in the "Operators" tab
Operator groups assign management
provides an opportunity for the “Operator” account to configure and manage the distribution of conversations between groups depending on the context
Settings management
provides an opportunity for the “Operator” account to set up an auto responder, distribution of conversations, names of topics, the order of conversations and also gets access to advanced settings
Show tab "All" in conversations
the permission allows you to see the Black List and All conversations tabs, in which you can manage only those conversations that is connected to the group (s) of which this operator is a member
in the next window it is possible to change the permissions, turning them on or off with the checkmark .
