Definitions

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Definitions
Company - a behalf who registers a super-admin account in Blinger.io to use the solution in the company, for example, for customer support.
Super-admin - account with full access to all the functions and settings of Blinger.io; super-admin account can add operators.
Operator - account that is used for working with customer requests.
Role - the set of permissions that can be assigned to an account of the "Operator" type to expand the list of its possibilities.
Client - a behalf who contacted the company via a social network, messaging app, email or livechat, as a result of which a query was created in Blinger.io.
Message  - a sentence containing some meaning, transmitted by the client to the operator and back, and which is part of the client query.
Query - a set of messages from the client and the operator, that make a completed dialogue; in the Blinger.io interface it is considered to be from the moment of clicking "Start conversation" and clicking on "Closed" after.
Conversation - the set of messages with one client who accessed through any channel (social network, instant messenger, email, online chat); in the interface, the conversation is the history of correspondence with the client in a specific channel in the "Conversation" tab.
Channel (or "messaging app") - general definition for a social network, instant messenger, email or livechat that is integrated with Blinger.io
Account channel - page, group, bot-channel or number added to "Apps" tab, for example, a specific bot-channel (account channel) in Skype (channel)
Operator group - one or more operators united on some criteria (language, geography, competence, etc.)
Widget - it is a javascript-application that redirects a client from the web page where the widget is placed to the channel account added to Blinger.io
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Customer cases
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Last modified 3yr ago
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