Webhooks

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Webhooks
Version 1.0
For provision of access to the setting of webhooks, please, contact with our Support Team.
Your server must return HTTP 200 status if the request is received successfully.
Webhooks can trigger the third-party solution on the following events occurred:
Event: Conversation is unassigned
Trigger when a conversation status changed to unassigned
{
    "webhook":"on_conversation_unassigned",
    "conversation":{
        "id":181,
        "application":"telegrambot",
        "status":"unassigned",
        "date_created":1513351579,
        "date_updated":1513353161,
        "from_user":{
            "user_id":374,
            "role":"default",
            "title":"Yuri Dzabaev",
            "avatar":"https://app.blinger.io/images/users/no-user.png",
            "page_title":"Blinger – Messengers for business", //only for livechat
            "page_url":"https://blinger.io", //only for livechat
            "status":"enabled",
            "service_user_id":"ta4ta4",
            "date_created":1513262192
        }
    }
}
Event: Conversation is assigned to operator
 Trigger when a conversation is assigned to operator.
{
    "webhook":"on_conversation_assigned",
    "conversation":{
        "id":180,
        "application":"telegrambot",
        "status":"inbox",
        "date_created":1513350728,
        "date_updated":1513351289,
        "operator":{
            "id":11,
            "name":"Supervisor",
            "email":"[email protected]"
        },
        "from_user":{
            "user_id":374,
            "role":"default",
            "title":"Yuri Dzabaev",
            "avatar":"https://app.blinger.io/images/users/no-user.png",
            "page_title":"Blinger – Messengers for business", //only for livechat
            "page_url":"https://blinger.io", //only for livechat
            "status":"enabled",
            "service_user_id":"ta4ta4",
            "date_created":1513262192
        }
    }
}
Event: Conversation is closed
Trigger when a conversation is closed.
{
    "webhook":"on_conversation_closed",
    "conversation":{
        "id":181,
        "application":"telegrambot",
        "status":"closed",
        "date_created":1513351579,
        "date_updated":1513353917,
        "operator":{
            "id":11,
            "name":"Supervisor",
            "email":"[email protected]"
        },
        "from_user":{
            "user_id":374,
            "role":"default",
            "title":"Yuri Dzabaev",
            "avatar":"https://app.blinger.io/images/users/no-user.png",
            "page_title":"Blinger – Messengers for business", //only for livechat
            "page_url":"https://blinger.io", //only for livechat
            "status":"enabled",
            "service_user_id":"ta4ta4",
            "date_created":1513262192
        }
        "messages":[
            {
                "id":634,
                "from_blinger_user_id":547,
                "to_blinger_user_id":374,
                "from_user_id":547,
                "to_user_id":374,
                "type":"text",
                "application":"telegrambot",
                "message":"123",
                "blinger_message_id":4717,
                "date_created":1513353914,
                "status":"sent",
                "is_outgoing":true,
                "is_inner_message":false,
                "from_user_name":null,
                "to_user_name":"Yuri Dzabaev",
                "fromBlingerUser":{
                    "id":299,
                    "service_blinger_id":18,
                    "blinger_user_id":547,
                    "is_active":true,
                    "date_updated":1513346127,
                    "date_created":1513346127,
                    "tags":"[]",
                    "name":null,
                    "role":"customer",
                    "avatar":null,
                    "application":"telegrambot",
                    "service_user_id":null,
                    "status":"enabled"
                },
                "toBlingerUser":{
                    "id":294,
                    "service_blinger_id":18,
                    "blinger_user_id":374,
                    "is_active":true,
                    "date_updated":1513262192,
                    "date_created":1513262192,
                    "tags":null,
                    "name":"Yuri Dzabaev",
                    "role":"default",
                    "avatar":"https://app.blinger.io/images/users/no-user.png",
                    "application":"telegrambot",
                    "service_user_id":"ta4ta4",
                    "status":"enabled"
                }
            }
        ],
        "tags":[
            {
                "id":"id",
                "title":"test1",
                "message_id":"634"
            },
            {
                "id":"id",
                "title":"test1",
                "message_id":"634"
            },
            {
                "id":"id",
                "title":"test1",
                "message_id":"634"
            }
        ],
        'close_group' => [
            'title' => 'Duplicate',
        ],
    }
}
Event: Incoming message
Trigger when a new incoming message received.
{
    "webhook":"on_message_incoming",
    "from_user_id":481,
    "to_user_id":542,
    "message_id":546,
    "message_blinger_id":4627,
    "conversation_id":173,
    "conversation_token":"G67iEBrRWGx6tz1Q84X5kREL2UhGC8XxzmbLszr60fLep_l6hjGghQ5Umdvac_8U",
    "operator":{
        "id":11, // null if conversation is not assigned to operator
        "name":"Supervisor", // null if conversation is not assigned to operator
        "email":"[email protected]" // null if conversation is not assigned to operator
    },
    "from_user":{
        "user_id":481,
        "role":"default",
        "title":"Yuri Dzabaev",
        "avatar":"https://app.blinger.io/images/users/no-user.png",
        "page_title":"Blinger – Messengers for business", //only for livechat
        "page_url":"https://blinger.io", //only for livechat
        "status":"enabled",
        "application":"vk",
        "service_user_id":"101786025",
        "date_created":1513329664
    },
    "to_user":{
        "user_id":542,
        "role":"customer",
        "title":null,
        "avatar":null,
        "status":"enabled",
        "application":"vk",
        "service_user_id":null,
        "date_created":1513329654
    },
    "message":{
        "id":546,
        "from_user_id":481,
        "to_user_id":542,
        "type":"text",
        "application":"vk",
        "date_created":1513338128,
        "message":"test",
        "tags":["tag1", "tag2"]
    }
}
Event: Outgoing message
Trigger when a new outgoing message received
{
    "webhook":"on_message_outgoing",
    "from_user_id":542,
    "to_user_id":481,
    "message_id":545,
    "message_blinger_id":4626,
    "conversation_id":173,
    "conversation_token":"G67iEBrRWGx6tz1Q84X5kREL2UhGC8XxzmbLszr60fLep_l6hjGghQ5Umdvac_8U",
    "operator":{
        "id":11,
        "name":"Supervisor",
        "email":"[email protected]"
    },
    "from_user":{
        "user_id":542,
        "role":"customer",
        "title":null,
        "avatar":null,
        "page_title":"Blinger – Messengers for business", //only for livechat
        "page_url":"https://blinger.io", //only for livechat
        "status":"enabled",
        "application":"vk",
        "service_user_id":null,
        "date_created":1513329654
    },
    "to_user":{
        "user_id":481,
        "role":"default",
        "title":"Yuri Dzabaev",
        "avatar":"https://app.blinger.io/images/users/no-user.png",
        "page_title":"Blinger – Messengers for business", //only for livechat
        "page_url":"https://blinger.io", //only for livechat
        "status":"enabled",
        "application":"vk",
        "service_user_id":"101786025",
        "date_created":1513329664
    },
    "message":{
        "id":545,
        "from_user_id":542,
        "to_user_id":481,
        "type":"text",
        "application":"vk",
        "date_created":1513337982,
        "message":"123",
        "tags":["tag1", "tag2"]
    }
}
Event: Incoming comment
Trigger when a new incoming comment received
{
    "webhook":"on_comment_incoming",
    "from_user_id":481,
    "to_user_id":542,
    "comment_id":546,
    "comment_blinger_id":4627,
    "conversation_id":173,
    "conversation_token":"G67iEBrRWGx6tz1Q84X5kREL2UhGC8XxzmbLszr60fLep_l6hjGghQ5Umdvac_8U",
    "operator":{
        "id":11, // null if conversation is not assigned to operator
        "name":"Supervisor", // null if conversation is not assigned to operator
        "email":"[email protected]" // null if conversation is not assigned to operator
    },
    "from_user":{
        "user_id":481,
        "role":"default",
        "title":"Yuri Dzabaev",
        "avatar":"https://app.blinger.io/images/users/no-user.png",
        "status":"enabled",
        "application":"vk",
        "service_user_id":"101786025",
        "date_created":1513329664
    },
    "to_user":{
        "user_id":542,
        "role":"customer",
        "title":null,
        "avatar":null,
        "status":"enabled",
        "application":"vk",
        "service_user_id":null,
        "date_created":1513329654
    },
    "comment":{
        "id":546,
        "from_user_id":481,
        "to_user_id":542,
        "reply_comment_id":544,
        "type":"text",
        "post_id":"123123",
        "post_url":"https://vk.com/id1?w=wall1_2307813",
        "post_title":"Пост из вк",
        "application":"vk",
        "date_created":1513338128,
        "message":"test"
    }
}
Event: Outgoing comment
Trigger when a new outgoing comment received
{
    "webhook":"on_comment_outgoing",
    "from_user_id":542,
    "to_user_id":481,
    "comment_id":545,
    "comment_blinger_id":4626,
    "conversation_id":173,
    "conversation_token":"G67iEBrRWGx6tz1Q84X5kREL2UhGC8XxzmbLszr60fLep_l6hjGghQ5Umdvac_8U",
    "operator":{
        "id":11,
        "name":"Supervisor",
        "email":"[email protected]"
    },
    "from_user":{
        "user_id":542,
        "role":"customer",
        "title":null,
        "avatar":null,
        "status":"enabled",
        "application":"vk",
        "service_user_id":null,
        "date_created":1513329654
    },
    "to_user":{
        "user_id":481,
        "role":"default",
        "title":"Yuri Dzabaev",
        "avatar":"https://app.blinger.io/images/users/no-user.png",
        "status":"enabled",
        "application":"vk",
        "service_user_id":"101786025",
        "date_created":1513329664
    },
    "comment":{
        "id":545,
        "from_user_id":542,
        "to_user_id":481,
        "reply_comment_id":544,
        "type":"text",
        "post_id":"123123",
        "post_url":"https://vk.com/id1?w=wall1_2307813",
        "post_title":"Пост из вк",
        "application":"vk",
        "date_created":1513337982,
        "message":"123"
    }
}
Event: New client
Trigger when a new user is created
{
    "webhook":"on_user_new",
    "user":{
        "id":294,
        "blinger_user_id":374,
        "name":"Yuri Dzabaev",
        "avatar":"https://app.blinger.io/images/users/no-user.png",
        "application":"telegrambot",
        "service_user_id":"ta4ta4",
        "date_created":1513262192
    }
}
​
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Event: Conversation is unassigned
Event: Conversation is assigned to operator
Event: Conversation is closed
Event: Incoming message
Event: Outgoing message
Event: Incoming comment
Event: Outgoing comment
Event: New client