Webhooks
Version 1.0
For provision of access to the setting of webhooks, please, contact with our Support Team.
Webhooks can trigger the third-party solution on the following events occurred:
Trigger when a conversation status changed to unassigned
{"webhook":"on_conversation_unassigned","conversation":{"id":181,"application":"telegrambot","status":"unassigned","date_created":1513351579,"date_updated":1513353161,"from_user":{"user_id":374,"role":"default","title":"Yuri Dzabaev","avatar":"https://app.blinger.io/images/users/no-user.png","page_title":"Blinger – Messengers for business", //only for livechat"page_url":"https://blinger.io", //only for livechat"status":"enabled","service_user_id":"ta4ta4","date_created":1513262192}}}
Trigger when a conversation is assigned to operator.
{"webhook":"on_conversation_assigned","conversation":{"id":180,"application":"telegrambot","status":"inbox","date_created":1513350728,"date_updated":1513351289,"operator":{"id":11,"name":"Supervisor","email":"ta4@tut.by"},"from_user":{"user_id":374,"role":"default","title":"Yuri Dzabaev","avatar":"https://app.blinger.io/images/users/no-user.png","page_title":"Blinger – Messengers for business", //only for livechat"page_url":"https://blinger.io", //only for livechat"status":"enabled","service_user_id":"ta4ta4","date_created":1513262192}}}
Trigger when a conversation is closed.
{"webhook":"on_conversation_closed","conversation":{"id":181,"application":"telegrambot","status":"closed","date_created":1513351579,"date_updated":1513353917,"operator":{"id":11,"name":"Supervisor","email":"ta4@tut.by"},"from_user":{"user_id":374,"role":"default","title":"Yuri Dzabaev","avatar":"https://app.blinger.io/images/users/no-user.png","page_title":"Blinger – Messengers for business", //only for livechat"page_url":"https://blinger.io", //only for livechat"status":"enabled","service_user_id":"ta4ta4","date_created":1513262192}"messages":[{"id":634,"from_blinger_user_id":547,"to_blinger_user_id":374,"from_user_id":547,"to_user_id":374,"type":"text","application":"telegrambot","message":"123","blinger_message_id":4717,"date_created":1513353914,"status":"sent","is_outgoing":true,"is_inner_message":false,"from_user_name":null,"to_user_name":"Yuri Dzabaev","fromBlingerUser":{"id":299,"service_blinger_id":18,"blinger_user_id":547,"is_active":true,"date_updated":1513346127,"date_created":1513346127,"tags":"[]","name":null,"role":"customer","avatar":null,"application":"telegrambot","service_user_id":null,"status":"enabled"},"toBlingerUser":{"id":294,"service_blinger_id":18,"blinger_user_id":374,"is_active":true,"date_updated":1513262192,"date_created":1513262192,"tags":null,"name":"Yuri Dzabaev","role":"default","avatar":"https://app.blinger.io/images/users/no-user.png","application":"telegrambot","service_user_id":"ta4ta4","status":"enabled"}}],"tags":[{"id":"id","title":"test1","message_id":"634"},{"id":"id","title":"test1","message_id":"634"},{"id":"id","title":"test1","message_id":"634"}],'close_group' => ['title' => 'Duplicate',],}}
Trigger when a new incoming message received.
{"webhook":"on_message_incoming","from_user_id":481,"to_user_id":542,"message_id":546,"message_blinger_id":4627,"conversation_id":173,"conversation_token":"G67iEBrRWGx6tz1Q84X5kREL2UhGC8XxzmbLszr60fLep_l6hjGghQ5Umdvac_8U","operator":{"id":11, // null if conversation is not assigned to operator"name":"Supervisor", // null if conversation is not assigned to operator"email":"ta4@tut.by" // null if conversation is not assigned to operator},"from_user":{"user_id":481,"role":"default","title":"Yuri Dzabaev","avatar":"https://app.blinger.io/images/users/no-user.png","page_title":"Blinger – Messengers for business", //only for livechat"page_url":"https://blinger.io", //only for livechat"status":"enabled","application":"vk","service_user_id":"101786025","date_created":1513329664},"to_user":{"user_id":542,"role":"customer","title":null,"avatar":null,"status":"enabled","application":"vk","service_user_id":null,"date_created":1513329654},"message":{"id":546,"from_user_id":481,"to_user_id":542,"type":"text","application":"vk","date_created":1513338128,"message":"test","tags":["tag1", "tag2"]}}
Trigger when a new outgoing message received
{"webhook":"on_message_outgoing","from_user_id":542,"to_user_id":481,"message_id":545,"message_blinger_id":4626,"conversation_id":173,"conversation_token":"G67iEBrRWGx6tz1Q84X5kREL2UhGC8XxzmbLszr60fLep_l6hjGghQ5Umdvac_8U","operator":{"id":11,"name":"Supervisor","email":"ta4@tut.by"},"from_user":{"user_id":542,"role":"customer","title":null,"avatar":null,"page_title":"Blinger – Messengers for business", //only for livechat"page_url":"https://blinger.io", //only for livechat"status":"enabled","application":"vk","service_user_id":null,"date_created":1513329654},"to_user":{"user_id":481,"role":"default","title":"Yuri Dzabaev","avatar":"https://app.blinger.io/images/users/no-user.png","page_title":"Blinger – Messengers for business", //only for livechat"page_url":"https://blinger.io", //only for livechat"status":"enabled","application":"vk","service_user_id":"101786025","date_created":1513329664},"message":{"id":545,"from_user_id":542,"to_user_id":481,"type":"text","application":"vk","date_created":1513337982,"message":"123","tags":["tag1", "tag2"]}}
Trigger when a new incoming comment received
{"webhook":"on_comment_incoming","from_user_id":481,"to_user_id":542,"comment_id":546,"comment_blinger_id":4627,"conversation_id":173,"conversation_token":"G67iEBrRWGx6tz1Q84X5kREL2UhGC8XxzmbLszr60fLep_l6hjGghQ5Umdvac_8U","operator":{"id":11, // null if conversation is not assigned to operator"name":"Supervisor", // null if conversation is not assigned to operator"email":"ta4@tut.by" // null if conversation is not assigned to operator},"from_user":{"user_id":481,"role":"default","title":"Yuri Dzabaev","avatar":"https://app.blinger.io/images/users/no-user.png","status":"enabled","application":"vk","service_user_id":"101786025","date_created":1513329664},"to_user":{"user_id":542,"role":"customer","title":null,"avatar":null,"status":"enabled","application":"vk","service_user_id":null,"date_created":1513329654},"comment":{"id":546,"from_user_id":481,"to_user_id":542,"reply_comment_id":544,"type":"text","post_id":"123123","post_url":"https://vk.com/id1?w=wall1_2307813","post_title":"Пост из вк","application":"vk","date_created":1513338128,"message":"test"}}
Trigger when a new outgoing comment received
{"webhook":"on_comment_outgoing","from_user_id":542,"to_user_id":481,"comment_id":545,"comment_blinger_id":4626,"conversation_id":173,"conversation_token":"G67iEBrRWGx6tz1Q84X5kREL2UhGC8XxzmbLszr60fLep_l6hjGghQ5Umdvac_8U","operator":{"id":11,"name":"Supervisor","email":"ta4@tut.by"},"from_user":{"user_id":542,"role":"customer","title":null,"avatar":null,"status":"enabled","application":"vk","service_user_id":null,"date_created":1513329654},"to_user":{"user_id":481,"role":"default","title":"Yuri Dzabaev","avatar":"https://app.blinger.io/images/users/no-user.png","status":"enabled","application":"vk","service_user_id":"101786025","date_created":1513329664},"comment":{"id":545,"from_user_id":542,"to_user_id":481,"reply_comment_id":544,"type":"text","post_id":"123123","post_url":"https://vk.com/id1?w=wall1_2307813","post_title":"Пост из вк","application":"vk","date_created":1513337982,"message":"123"}}
Trigger when a new user is created
{"webhook":"on_user_new","user":{"id":294,"blinger_user_id":374,"name":"Yuri Dzabaev","avatar":"https://app.blinger.io/images/users/no-user.png","application":"telegrambot","service_user_id":"ta4ta4","date_created":1513262192}}
