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Webhooks
Version 1.0
For provision of access to the setting of webhooks, please, contact with our Support Team.
Your server must return HTTP 200 status if the request is received successfully.
Webhooks can trigger the third-party solution on the following events occurred:
Event: Conversation is unassigned
Trigger when a conversation status changed to unassigned
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{
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"webhook":"on_conversation_unassigned",
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"conversation":{
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"id":181,
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"application":"telegrambot",
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"status":"unassigned",
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"date_created":1513351579,
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"date_updated":1513353161,
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"from_user":{
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"user_id":374,
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"role":"default",
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"title":"Yuri Dzabaev",
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"avatar":"https://app.blinger.io/images/users/no-user.png",
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"page_title":"Blinger – Messengers for business", //only for livechat
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"page_url":"https://blinger.io", //only for livechat
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"status":"enabled",
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"service_user_id":"ta4ta4",
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"date_created":1513262192
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}
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}
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}
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Event: Conversation is assigned to operator
Trigger when a conversation is assigned to operator.
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{
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"webhook":"on_conversation_assigned",
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"conversation":{
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"id":180,
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"application":"telegrambot",
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"status":"inbox",
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"date_created":1513350728,
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"date_updated":1513351289,
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"operator":{
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"id":11,
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"name":"Supervisor",
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"email":"[email protected]"
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},
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"from_user":{
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"user_id":374,
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"role":"default",
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"title":"Yuri Dzabaev",
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"avatar":"https://app.blinger.io/images/users/no-user.png",
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"page_title":"Blinger – Messengers for business", //only for livechat
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"page_url":"https://blinger.io", //only for livechat
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"status":"enabled",
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"service_user_id":"ta4ta4",
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"date_created":1513262192
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}
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}
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}
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Event: Conversation is closed
Trigger when a conversation is closed.
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{
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"webhook":"on_conversation_closed",
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"conversation":{
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"id":181,
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"application":"telegrambot",
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"status":"closed",
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"date_created":1513351579,
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"date_updated":1513353917,
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"operator":{
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"id":11,
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"name":"Supervisor",
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"email":"[email protected]"
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},
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"from_user":{
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"user_id":374,
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"role":"default",
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"title":"Yuri Dzabaev",
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"avatar":"https://app.blinger.io/images/users/no-user.png",
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"page_title":"Blinger – Messengers for business", //only for livechat
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"page_url":"https://blinger.io", //only for livechat
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"status":"enabled",
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"service_user_id":"ta4ta4",
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"date_created":1513262192
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}
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"messages":[
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{
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"id":634,
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"from_blinger_user_id":547,
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"to_blinger_user_id":374,
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"from_user_id":547,
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"to_user_id":374,
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"type":"text",
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"application":"telegrambot",
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"message":"123",
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"blinger_message_id":4717,
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"date_created":1513353914,
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"status":"sent",
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"is_outgoing":true,
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"is_inner_message":false,
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"from_user_name":null,
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"to_user_name":"Yuri Dzabaev",
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"fromBlingerUser":{
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"id":299,
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"service_blinger_id":18,
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"blinger_user_id":547,
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"is_active":true,
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"date_updated":1513346127,
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"date_created":1513346127,
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"tags":"[]",
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"name":null,
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"role":"customer",
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"avatar":null,
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"application":"telegrambot",
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"service_user_id":null,
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"status":"enabled"
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},
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"toBlingerUser":{
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"id":294,
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"service_blinger_id":18,
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"blinger_user_id":374,
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"is_active":true,
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"date_updated":1513262192,
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"date_created":1513262192,
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"tags":null,
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"name":"Yuri Dzabaev",
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"role":"default",
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"avatar":"https://app.blinger.io/images/users/no-user.png",
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"application":"telegrambot",
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"service_user_id":"ta4ta4",
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"status":"enabled"
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}
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}
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],
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"tags":[
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{
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"id":"id",
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"title":"test1",
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"message_id":"634"
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},
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{
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"id":"id",
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"title":"test1",
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"message_id":"634"
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},
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{
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"id":"id",
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"title":"test1",
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"message_id":"634"
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}
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],
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'close_group' => [
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'title' => 'Duplicate',
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],
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}
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}
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Event: Incoming message
Trigger when a new incoming message received.
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{
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"webhook":"on_message_incoming",
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"from_user_id":481,
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"to_user_id":542,
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"message_id":546,
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"message_blinger_id":4627,
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"conversation_id":173,
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"conversation_token":"G67iEBrRWGx6tz1Q84X5kREL2UhGC8XxzmbLszr60fLep_l6hjGghQ5Umdvac_8U",
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"operator":{
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"id":11, // null if conversation is not assigned to operator
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"name":"Supervisor", // null if conversation is not assigned to operator
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"email":"[email protected]" // null if conversation is not assigned to operator
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},
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"from_user":{
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"user_id":481,
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"role":"default",
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"title":"Yuri Dzabaev",
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"avatar":"https://app.blinger.io/images/users/no-user.png",
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"page_title":"Blinger – Messengers for business", //only for livechat
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"page_url":"https://blinger.io", //only for livechat
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"status":"enabled",
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"application":"vk",
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"service_user_id":"101786025",
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"date_created":1513329664
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},
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"to_user":{
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"user_id":542,
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"role":"customer",
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"title":null,
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"avatar":null,
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"status":"enabled",
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"application":"vk",
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"service_user_id":null,
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"date_created":1513329654
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},
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"message":{
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"id":546,
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"from_user_id":481,
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"to_user_id":542,
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"type":"text",
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"application":"vk",
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"date_created":1513338128,
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"message":"test",
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"tags":["tag1", "tag2"]
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}
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}
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Event: Outgoing message
Trigger when a new outgoing message received
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{
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"webhook":"on_message_outgoing",
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"from_user_id":542,
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"to_user_id":481,
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"message_id":545,
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"message_blinger_id":4626,
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"conversation_id":173,
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"conversation_token":"G67iEBrRWGx6tz1Q84X5kREL2UhGC8XxzmbLszr60fLep_l6hjGghQ5Umdvac_8U",
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"operator":{
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"id":11,
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"name":"Supervisor",
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"email":"[email protected]"
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},
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"from_user":{
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"user_id":542,
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"role":"customer",
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"title":null,
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"avatar":null,
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"page_title":"Blinger – Messengers for business", //only for livechat
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"page_url":"https://blinger.io", //only for livechat
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"status":"enabled",
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"application":"vk",
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"service_user_id":null,
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"date_created":1513329654
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},
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"to_user":{
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"user_id":481,
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"role":"default",
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"title":"Yuri Dzabaev",
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"avatar":"https://app.blinger.io/images/users/no-user.png",
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"page_title":"Blinger – Messengers for business", //only for livechat
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"page_url":"https://blinger.io", //only for livechat
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"status":"enabled",
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"application":"vk",
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"service_user_id":"101786025",
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"date_created":1513329664
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},
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"message":{
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"id":545,
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"from_user_id":542,
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"to_user_id":481,
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"type":"text",
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"application":"vk",
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"date_created":1513337982,
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"message":"123",
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"tags":["tag1", "tag2"]
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}
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}
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Event: Incoming comment
Trigger when a new incoming comment received
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{
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"webhook":"on_comment_incoming",
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"from_user_id":481,
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"to_user_id":542,
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"comment_id":546,
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"comment_blinger_id":4627,
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"conversation_id":173,
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"conversation_token":"G67iEBrRWGx6tz1Q84X5kREL2UhGC8XxzmbLszr60fLep_l6hjGghQ5Umdvac_8U",
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"operator":{
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"id":11, // null if conversation is not assigned to operator
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"name":"Supervisor", // null if conversation is not assigned to operator
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"email":"[email protected]" // null if conversation is not assigned to operator
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},
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"from_user":{
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"user_id":481,
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"role":"default",
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"title":"Yuri Dzabaev",
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"avatar":"https://app.blinger.io/images/users/no-user.png",
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"status":"enabled",
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"application":"vk",
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"service_user_id":"101786025",
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"date_created":1513329664
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},
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"to_user":{
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"user_id":542,
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"role":"customer",
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"title":null,
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"avatar":null,
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"status":"enabled",
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"application":"vk",
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"service_user_id":null,
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"date_created":1513329654
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},
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"comment":{
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"id":546,
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"from_user_id":481,
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"to_user_id":542,
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"reply_comment_id":544,
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"type":"text",
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"post_id":"123123",
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"post_url":"https://vk.com/id1?w=wall1_2307813",
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"post_title":"Пост из вк",
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"application":"vk",
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"date_created":1513338128,
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"message":"test"
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}
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}
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Event: Outgoing comment
Trigger when a new outgoing comment received
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{
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"webhook":"on_comment_outgoing",
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"from_user_id":542,
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"to_user_id":481,
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"comment_id":545,
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"comment_blinger_id":4626,
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"conversation_id":173,
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"conversation_token":"G67iEBrRWGx6tz1Q84X5kREL2UhGC8XxzmbLszr60fLep_l6hjGghQ5Umdvac_8U",
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"operator":{
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"id":11,
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"name":"Supervisor",
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"email":"[email protected]"
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},
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"from_user":{
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"user_id":542,
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"role":"customer",
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"title":null,
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"avatar":null,
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"status":"enabled",
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"application":"vk",
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"service_user_id":null,
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"date_created":1513329654
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},
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"to_user":{
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"user_id":481,
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"role":"default",
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"title":"Yuri Dzabaev",
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"avatar":"https://app.blinger.io/images/users/no-user.png",
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"status":"enabled",
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"application":"vk",
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"service_user_id":"101786025",
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"date_created":1513329664
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},
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"comment":{
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"id":545,
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"from_user_id":542,
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"to_user_id":481,
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"reply_comment_id":544,
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"type":"text",
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"post_id":"123123",
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"post_url":"https://vk.com/id1?w=wall1_2307813",
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"post_title":"Пост из вк",
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"application":"vk",
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"date_created":1513337982,
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"message":"123"
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}
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}
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Event: New client
Trigger when a new user is created
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{
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"webhook":"on_user_new",
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"user":{
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"id":294,
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"blinger_user_id":374,
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"name":"Yuri Dzabaev",
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"avatar":"https://app.blinger.io/images/users/no-user.png",
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"application":"telegrambot",
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"service_user_id":"ta4ta4",
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"date_created":1513262192
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}
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}
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