Webhooks
Version 1.0
For provision of access to the setting of webhooks, please, contact with our Support Team.
Your server must return HTTP 200 status if the request is received successfully.
Webhooks can trigger the third-party solution on the following events occurred:
Event: Conversation is unassigned
{
"webhook":"on_conversation_unassigned",
"conversation":{
"id":181,
"application":"telegrambot",
"status":"unassigned",
"date_created":1513351579,
"date_updated":1513353161,
"from_user":{
"user_id":374,
"role":"default",
"title":"Yuri Dzabaev",
"avatar":"https://app.blinger.io/images/users/no-user.png",
"page_title":"Blinger – Messengers for business", //only for livechat
"page_url":"https://blinger.io", //only for livechat
"status":"enabled",
"service_user_id":"ta4ta4",
"date_created":1513262192
}
}
}Event: Conversation is assigned to operator
{
"webhook":"on_conversation_assigned",
"conversation":{
"id":180,
"application":"telegrambot",
"status":"inbox",
"date_created":1513350728,
"date_updated":1513351289,
"operator":{
"id":11,
"name":"Supervisor",
"email":"[email protected]"
},
"from_user":{
"user_id":374,
"role":"default",
"title":"Yuri Dzabaev",
"avatar":"https://app.blinger.io/images/users/no-user.png",
"page_title":"Blinger – Messengers for business", //only for livechat
"page_url":"https://blinger.io", //only for livechat
"status":"enabled",
"service_user_id":"ta4ta4",
"date_created":1513262192
}
}
}Event: Conversation is closed
{
"webhook":"on_conversation_closed",
"conversation":{
"id":181,
"application":"telegrambot",
"status":"closed",
"date_created":1513351579,
"date_updated":1513353917,
"operator":{
"id":11,
"name":"Supervisor",
"email":"[email protected]"
},
"from_user":{
"user_id":374,
"role":"default",
"title":"Yuri Dzabaev",
"avatar":"https://app.blinger.io/images/users/no-user.png",
"page_title":"Blinger – Messengers for business", //only for livechat
"page_url":"https://blinger.io", //only for livechat
"status":"enabled",
"service_user_id":"ta4ta4",
"date_created":1513262192
}
"messages":[
{
"id":634,
"from_blinger_user_id":547,
"to_blinger_user_id":374,
"from_user_id":547,
"to_user_id":374,
"type":"text",
"application":"telegrambot",
"message":"123",
"blinger_message_id":4717,
"date_created":1513353914,
"status":"sent",
"is_outgoing":true,
"is_inner_message":false,
"from_user_name":null,
"to_user_name":"Yuri Dzabaev",
"fromBlingerUser":{
"id":299,
"service_blinger_id":18,
"blinger_user_id":547,
"is_active":true,
"date_updated":1513346127,
"date_created":1513346127,
"tags":"[]",
"name":null,
"role":"customer",
"avatar":null,
"application":"telegrambot",
"service_user_id":null,
"status":"enabled"
},
"toBlingerUser":{
"id":294,
"service_blinger_id":18,
"blinger_user_id":374,
"is_active":true,
"date_updated":1513262192,
"date_created":1513262192,
"tags":null,
"name":"Yuri Dzabaev",
"role":"default",
"avatar":"https://app.blinger.io/images/users/no-user.png",
"application":"telegrambot",
"service_user_id":"ta4ta4",
"status":"enabled"
}
}
],
"tags":[
{
"id":"id",
"title":"test1",
"message_id":"634"
},
{
"id":"id",
"title":"test1",
"message_id":"634"
},
{
"id":"id",
"title":"test1",
"message_id":"634"
}
],
'close_group' => [
'title' => 'Duplicate',
],
}
}Event: Incoming message
{
"webhook":"on_message_incoming",
"from_user_id":481,
"to_user_id":542,
"message_id":546,
"message_blinger_id":4627,
"conversation_id":173,
"conversation_token":"G67iEBrRWGx6tz1Q84X5kREL2UhGC8XxzmbLszr60fLep_l6hjGghQ5Umdvac_8U",
"operator":{
"id":11, // null if conversation is not assigned to operator
"name":"Supervisor", // null if conversation is not assigned to operator
"email":"[email protected]" // null if conversation is not assigned to operator
},
"from_user":{
"user_id":481,
"role":"default",
"title":"Yuri Dzabaev",
"avatar":"https://app.blinger.io/images/users/no-user.png",
"page_title":"Blinger – Messengers for business", //only for livechat
"page_url":"https://blinger.io", //only for livechat
"status":"enabled",
"application":"vk",
"service_user_id":"101786025",
"date_created":1513329664
},
"to_user":{
"user_id":542,
"role":"customer",
"title":null,
"avatar":null,
"status":"enabled",
"application":"vk",
"service_user_id":null,
"date_created":1513329654
},
"message":{
"id":546,
"from_user_id":481,
"to_user_id":542,
"type":"text",
"application":"vk",
"date_created":1513338128,
"message":"test",
"tags":["tag1", "tag2"]
}
}Event: Outgoing message
{
"webhook":"on_message_outgoing",
"from_user_id":542,
"to_user_id":481,
"message_id":545,
"message_blinger_id":4626,
"conversation_id":173,
"conversation_token":"G67iEBrRWGx6tz1Q84X5kREL2UhGC8XxzmbLszr60fLep_l6hjGghQ5Umdvac_8U",
"operator":{
"id":11,
"name":"Supervisor",
"email":"[email protected]"
},
"from_user":{
"user_id":542,
"role":"customer",
"title":null,
"avatar":null,
"page_title":"Blinger – Messengers for business", //only for livechat
"page_url":"https://blinger.io", //only for livechat
"status":"enabled",
"application":"vk",
"service_user_id":null,
"date_created":1513329654
},
"to_user":{
"user_id":481,
"role":"default",
"title":"Yuri Dzabaev",
"avatar":"https://app.blinger.io/images/users/no-user.png",
"page_title":"Blinger – Messengers for business", //only for livechat
"page_url":"https://blinger.io", //only for livechat
"status":"enabled",
"application":"vk",
"service_user_id":"101786025",
"date_created":1513329664
},
"message":{
"id":545,
"from_user_id":542,
"to_user_id":481,
"type":"text",
"application":"vk",
"date_created":1513337982,
"message":"123",
"tags":["tag1", "tag2"]
}
}Event: Incoming comment
{
"webhook":"on_comment_incoming",
"from_user_id":481,
"to_user_id":542,
"comment_id":546,
"comment_blinger_id":4627,
"conversation_id":173,
"conversation_token":"G67iEBrRWGx6tz1Q84X5kREL2UhGC8XxzmbLszr60fLep_l6hjGghQ5Umdvac_8U",
"operator":{
"id":11, // null if conversation is not assigned to operator
"name":"Supervisor", // null if conversation is not assigned to operator
"email":"[email protected]" // null if conversation is not assigned to operator
},
"from_user":{
"user_id":481,
"role":"default",
"title":"Yuri Dzabaev",
"avatar":"https://app.blinger.io/images/users/no-user.png",
"status":"enabled",
"application":"vk",
"service_user_id":"101786025",
"date_created":1513329664
},
"to_user":{
"user_id":542,
"role":"customer",
"title":null,
"avatar":null,
"status":"enabled",
"application":"vk",
"service_user_id":null,
"date_created":1513329654
},
"comment":{
"id":546,
"from_user_id":481,
"to_user_id":542,
"reply_comment_id":544,
"type":"text",
"post_id":"123123",
"post_url":"https://vk.com/id1?w=wall1_2307813",
"post_title":"Пост из вк",
"application":"vk",
"date_created":1513338128,
"message":"test"
}
}Event: Outgoing comment
{
"webhook":"on_comment_outgoing",
"from_user_id":542,
"to_user_id":481,
"comment_id":545,
"comment_blinger_id":4626,
"conversation_id":173,
"conversation_token":"G67iEBrRWGx6tz1Q84X5kREL2UhGC8XxzmbLszr60fLep_l6hjGghQ5Umdvac_8U",
"operator":{
"id":11,
"name":"Supervisor",
"email":"[email protected]"
},
"from_user":{
"user_id":542,
"role":"customer",
"title":null,
"avatar":null,
"status":"enabled",
"application":"vk",
"service_user_id":null,
"date_created":1513329654
},
"to_user":{
"user_id":481,
"role":"default",
"title":"Yuri Dzabaev",
"avatar":"https://app.blinger.io/images/users/no-user.png",
"status":"enabled",
"application":"vk",
"service_user_id":"101786025",
"date_created":1513329664
},
"comment":{
"id":545,
"from_user_id":542,
"to_user_id":481,
"reply_comment_id":544,
"type":"text",
"post_id":"123123",
"post_url":"https://vk.com/id1?w=wall1_2307813",
"post_title":"Пост из вк",
"application":"vk",
"date_created":1513337982,
"message":"123"
}
}Event: New client
{
"webhook":"on_user_new",
"user":{
"id":294,
"blinger_user_id":374,
"name":"Yuri Dzabaev",
"avatar":"https://app.blinger.io/images/users/no-user.png",
"application":"telegrambot",
"service_user_id":"ta4ta4",
"date_created":1513262192
}
}
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