> For the complete documentation index, see [llms.txt](https://help.blinger.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.blinger.io/documentation/tags/conversations.md). # Conversations #### Conversations Analytics displays the following: **"Conversations" chart** displays the amount of conversations which were solved during a particular period of time selected by clicking "Filter". **"First response time" chart** displays the time agents need to give the first response to the clients. **"Resolution time" chart** displays the time agents need to solve the conversations. The time is counted from the moment a conversation goes into "Unassigned" till the moment it goes into "Closed". **"Messages" chart** displays the whole amount of messages sent by agents and groups. The messages in closed conversations are counted only. **"Response time (excluding first response time)" chart** displays the time an agent spends on giving a response in an active conversation. **"Conversations by issues" chart** displays the issues with which the clients contact Customer Support Center. Click "Settings" to customise conversations issues. {% hint style="info" %} ## **NB!** **Conversation** is a messaging request from a client. It's considered active from the moment it goes into "Unassigned" till the moment it goes into "Closed". Conversation should include at least 1 client's and 1 agent's messages. Notes aren't included. **Is it possible to view analytics of working and non-working hours separately?** You can customise the parameters in "Group settings" to view analytics of working and non-working hours separately. \ Click to download csv-file with data analytics. {% endhint %}