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The integration allows to process messages from messaging apps and social networks directly in Freshdesk interface. Each message request gets converted into a "Ticket".
Blinger.io acts solely as "transport" role, which delivers messages from users to Freshdesk interface. The set up of message processing is performed in Freshdesk interface, Blinger.io doesn't influence the standard business process of the helpdesk in any way.
Subdomain - located in address bar of the opened Freshdesk account. E-mail and password - values for Freshdesk account authorization.
If you're getting an error message when attempting to add the integration, then you should check whether the values you entered for authorization and the subdomain are correct.
Value for Callback URL
The integration is completed!