Freshdesk
General information
The integration allows to process messages from messaging apps and social networks directly in Freshdesk interface. Each message request gets converted into a "Ticket".
How to set up Freshdesk integration?
Step 1. Go to Apps tab in Blinger interface and click on "Add integration" in front of Freshdesk
Step 2. Fill out the fields and click on "Add Freshdesk integration"
Important
If you're getting an error message when attempting to add the integration, then you should check whether the values you entered for authorization and the subdomain are correct.
Step 3. Go to "Admin" menu in Freshdesk account and click on "Automations" in "Helpdesk Productivity" section
Step 4. Open tab "Ticket updates" and press on "New Rule" to create a rule to work with Blinger.io
Step 5. Fill out the necessary fields, set the following values and click on "Save"
Field
Comment
Rule name
- any value
When an action performed by...
- value "Agent" with the tag "Any"
Involves any of these events
- value "Reply is sent"
On tickets with these properties
- value "Match ALL of the below"
Perform these actions
- complete follow actions:
choose value Trigger webhook
specify Request Type: POST
copy the value Webhook URL from the integration's page in Blinger.io account and insert that value in the filed Callback URL
specify the value Encoding: JSON
check in Content значения:
Ticket ID
Subject
Description
Tags
Last public comment
Status
Contact Unique External Id
The integration is completed!
Last updated
Was this helpful?