# Subtab: Autoresponder

## General information

“Autoresponder” allows you to configure the auto-message sending in response to a new end-user conversation. In other words, this function is useful in the case of an auto-greeting of end-user (without the efforts of operators) and to provide him to additional information: operating time, about the soonest connection with operators, about the need to provide additional information for processing the conversation, etc.

![](https://2982933755-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LB1W87r5cFc0hgB5qdy%2F-Lnm8e9Uco8GIRAsOovB%2F-LnmAS0JoTwqUA98Hfl8%2Fimage.png?alt=media\&token=10c3d86a-4582-4a01-a17b-98b928c9971a)

## How to set up autoresponder?

{% hint style="warning" %}
**Pay attention!**

If the function "Auto assign messages" is enabled "Autoresponder won't work
{% endhint %}

### Step 1. Open Settings

![](https://2982933755-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LB1W87r5cFc0hgB5qdy%2F-Lnm8e9Uco8GIRAsOovB%2F-LnmB7ABn0YiBuNxuG1N%2Fimage.png?alt=media\&token=d3f38d7f-4839-463a-b2ab-4b564ba6d97a)

### Step 2. Click on "Autoresponder"

![](https://2982933755-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LB1W87r5cFc0hgB5qdy%2F-Lnm8e9Uco8GIRAsOovB%2F-LnmBIxy-yG0GzmFrTjj%2Fimage.png?alt=media\&token=4dec87fa-63e6-492b-bddf-2f4a82b81cbf)

### Step 3. Configure the function parameters and click "Save"

1. Activate the function - click "Enable"
2. Fill the "Text" field with the content of the autoresponse.
3. Set the value of the “Number of hours for repeated auto answer” parameter to configure: how much time (minimum) should pass in order to repeat the autoresponse to the next client’s message again.

{% hint style="warning" %}
**About the parameter "Number of hours for repeated auto** autoresponse":

If you set the value = 0, then the autoresponder will work only once in response to the first message from the client.
{% endhint %}

![](https://2982933755-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LB1W87r5cFc0hgB5qdy%2F-Lnm8e9Uco8GIRAsOovB%2F-LnmCYc1KBD_Ov3orSIY%2Fimage.png?alt=media\&token=c3730e43-99ec-4615-a47b-e957e9705094)