# Subtab: Autoresponder

## General information

“Autoresponder” allows you to configure the auto-message sending in response to a new end-user conversation. In other words, this function is useful in the case of an auto-greeting of end-user (without the efforts of operators) and to provide him to additional information: operating time, about the soonest connection with operators, about the need to provide additional information for processing the conversation, etc.

![](/files/-LnmAS0JoTwqUA98Hfl8)

## How to set up autoresponder?

{% hint style="warning" %}
**Pay attention!**

If the function "Auto assign messages" is enabled "Autoresponder won't work
{% endhint %}

### Step 1. Open Settings

![](/files/-LnmB7ABn0YiBuNxuG1N)

### Step 2. Click on "Autoresponder"

![](/files/-LnmBIxy-yG0GzmFrTjj)

### Step 3. Configure the function parameters and click "Save"

1. Activate the function - click "Enable"
2. Fill the "Text" field with the content of the autoresponse.
3. Set the value of the “Number of hours for repeated auto answer” parameter to configure: how much time (minimum) should pass in order to repeat the autoresponse to the next client’s message again.

{% hint style="warning" %}
**About the parameter "Number of hours for repeated auto** autoresponse":

If you set the value = 0, then the autoresponder will work only once in response to the first message from the client.
{% endhint %}

![](/files/-LnmCYc1KBD_Ov3orSIY)


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```
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