Clients

Clients analytics displays the amount of clients:

"All clients" tab displays the amount of the clients who contacted Customer Support Center for the entire period of time.

"Contacted clients (all)" displays the amount of (new and old) clients who contacted during a particular period of time selected by clicking "Filter".

"Contacted clients (new)" displays the amount of new clients who contacted during a particular period of time selected by clicking "Filter".

"Recurring message requests from clients" displays the amount of recurring message requests from clients who contacted during a particular period of time selected by clicking "Filter". The amount of requests is counted as follows:

Recurring message requests = amount of requests/amount of the clients who contacted Customer Support Center.

"Messaging channels" pie chart displays the most popular messaging apps via which clients prefer contacting during a particular period of time selected by clicking "Filter".

"Messaging channels" pie chart (app breakdown) displays the most popular messaging channel accounts among the clients during a particular period of time selected by clicking "Filter" (It's a useful functionality when several accounts are linked to one messaging channel).

NB!

Click to download csv-file with data analytics.