Webhooks

Version 1.0

For provision of access to the setting of webhooks, please, contact with our Support Team.

Webhooks can trigger the third-party solution on the following events occurred:

Event: Conversation is unassigned

Trigger when a conversation status changed to unassigned

{
"webhook":"on_conversation_unassigned",
"conversation":{
"id":181,
"application":"telegrambot",
"status":"unassigned",
"date_created":1513351579,
"date_updated":1513353161,
"from_user":{
"user_id":374,
"role":"default",
"title":"Yuri Dzabaev",
"avatar":"https://app.blinger.io/images/users/no-user.png",
"page_title":"Blinger – Messengers for business", //only for livechat
"page_url":"https://blinger.io", //only for livechat
"status":"enabled",
"service_user_id":"ta4ta4",
"date_created":1513262192
}
}
}

Event: Conversation is assigned to operator

Trigger when a conversation is assigned to operator.

{
"webhook":"on_conversation_assigned",
"conversation":{
"id":180,
"application":"telegrambot",
"status":"inbox",
"date_created":1513350728,
"date_updated":1513351289,
"operator":{
"id":11,
"name":"Supervisor",
"email":"ta4@tut.by"
},
"from_user":{
"user_id":374,
"role":"default",
"title":"Yuri Dzabaev",
"avatar":"https://app.blinger.io/images/users/no-user.png",
"page_title":"Blinger – Messengers for business", //only for livechat
"page_url":"https://blinger.io", //only for livechat
"status":"enabled",
"service_user_id":"ta4ta4",
"date_created":1513262192
}
}
}

Event: Conversation is closed

Trigger when a conversation is closed.

{
"webhook":"on_conversation_closed",
"conversation":{
"id":181,
"application":"telegrambot",
"status":"closed",
"date_created":1513351579,
"date_updated":1513353917,
"operator":{
"id":11,
"name":"Supervisor",
"email":"ta4@tut.by"
},
"from_user":{
"user_id":374,
"role":"default",
"title":"Yuri Dzabaev",
"avatar":"https://app.blinger.io/images/users/no-user.png",
"page_title":"Blinger – Messengers for business", //only for livechat
"page_url":"https://blinger.io", //only for livechat
"status":"enabled",
"service_user_id":"ta4ta4",
"date_created":1513262192
}
"messages":[
{
"id":634,
"from_blinger_user_id":547,
"to_blinger_user_id":374,
"from_user_id":547,
"to_user_id":374,
"type":"text",
"application":"telegrambot",
"message":"123",
"blinger_message_id":4717,
"date_created":1513353914,
"status":"sent",
"is_outgoing":true,
"is_inner_message":false,
"from_user_name":null,
"to_user_name":"Yuri Dzabaev",
"fromBlingerUser":{
"id":299,
"service_blinger_id":18,
"blinger_user_id":547,
"is_active":true,
"date_updated":1513346127,
"date_created":1513346127,
"tags":"[]",
"name":null,
"role":"customer",
"avatar":null,
"application":"telegrambot",
"service_user_id":null,
"status":"enabled"
},
"toBlingerUser":{
"id":294,
"service_blinger_id":18,
"blinger_user_id":374,
"is_active":true,
"date_updated":1513262192,
"date_created":1513262192,
"tags":null,
"name":"Yuri Dzabaev",
"role":"default",
"avatar":"https://app.blinger.io/images/users/no-user.png",
"application":"telegrambot",
"service_user_id":"ta4ta4",
"status":"enabled"
}
}
],
"tags":[
{
"id":"id",
"title":"test1",
"message_id":"634"
},
{
"id":"id",
"title":"test1",
"message_id":"634"
},
{
"id":"id",
"title":"test1",
"message_id":"634"
}
],
'close_group' => [
'title' => 'Duplicate',
],
}
}

Event: Incoming message

Trigger when a new incoming message received.

{
"webhook":"on_message_incoming",
"from_user_id":481,
"to_user_id":542,
"message_id":546,
"message_blinger_id":4627,
"conversation_id":173,
"conversation_token":"G67iEBrRWGx6tz1Q84X5kREL2UhGC8XxzmbLszr60fLep_l6hjGghQ5Umdvac_8U",
"operator":{
"id":11, // null if conversation is not assigned to operator
"name":"Supervisor", // null if conversation is not assigned to operator
"email":"ta4@tut.by" // null if conversation is not assigned to operator
},
"from_user":{
"user_id":481,
"role":"default",
"title":"Yuri Dzabaev",
"avatar":"https://app.blinger.io/images/users/no-user.png",
"page_title":"Blinger – Messengers for business", //only for livechat
"page_url":"https://blinger.io", //only for livechat
"status":"enabled",
"application":"vk",
"service_user_id":"101786025",
"date_created":1513329664
},
"to_user":{
"user_id":542,
"role":"customer",
"title":null,
"avatar":null,
"status":"enabled",
"application":"vk",
"service_user_id":null,
"date_created":1513329654
},
"message":{
"id":546,
"from_user_id":481,
"to_user_id":542,
"type":"text",
"application":"vk",
"date_created":1513338128,
"message":"test",
"tags":["tag1", "tag2"]
}
}

Event: Outgoing message

Trigger when a new outgoing message received

{
"webhook":"on_message_outgoing",
"from_user_id":542,
"to_user_id":481,
"message_id":545,
"message_blinger_id":4626,
"conversation_id":173,
"conversation_token":"G67iEBrRWGx6tz1Q84X5kREL2UhGC8XxzmbLszr60fLep_l6hjGghQ5Umdvac_8U",
"operator":{
"id":11,
"name":"Supervisor",
"email":"ta4@tut.by"
},
"from_user":{
"user_id":542,
"role":"customer",
"title":null,
"avatar":null,
"page_title":"Blinger – Messengers for business", //only for livechat
"page_url":"https://blinger.io", //only for livechat
"status":"enabled",
"application":"vk",
"service_user_id":null,
"date_created":1513329654
},
"to_user":{
"user_id":481,
"role":"default",
"title":"Yuri Dzabaev",
"avatar":"https://app.blinger.io/images/users/no-user.png",
"page_title":"Blinger – Messengers for business", //only for livechat
"page_url":"https://blinger.io", //only for livechat
"status":"enabled",
"application":"vk",
"service_user_id":"101786025",
"date_created":1513329664
},
"message":{
"id":545,
"from_user_id":542,
"to_user_id":481,
"type":"text",
"application":"vk",
"date_created":1513337982,
"message":"123",
"tags":["tag1", "tag2"]
}
}

Event: Incoming comment

Trigger when a new incoming comment received

{
"webhook":"on_comment_incoming",
"from_user_id":481,
"to_user_id":542,
"comment_id":546,
"comment_blinger_id":4627,
"conversation_id":173,
"conversation_token":"G67iEBrRWGx6tz1Q84X5kREL2UhGC8XxzmbLszr60fLep_l6hjGghQ5Umdvac_8U",
"operator":{
"id":11, // null if conversation is not assigned to operator
"name":"Supervisor", // null if conversation is not assigned to operator
"email":"ta4@tut.by" // null if conversation is not assigned to operator
},
"from_user":{
"user_id":481,
"role":"default",
"title":"Yuri Dzabaev",
"avatar":"https://app.blinger.io/images/users/no-user.png",
"status":"enabled",
"application":"vk",
"service_user_id":"101786025",
"date_created":1513329664
},
"to_user":{
"user_id":542,
"role":"customer",
"title":null,
"avatar":null,
"status":"enabled",
"application":"vk",
"service_user_id":null,
"date_created":1513329654
},
"comment":{
"id":546,
"from_user_id":481,
"to_user_id":542,
"reply_comment_id":544,
"type":"text",
"post_id":"123123",
"post_url":"https://vk.com/id1?w=wall1_2307813",
"post_title":"Пост из вк",
"application":"vk",
"date_created":1513338128,
"message":"test"
}
}

Event: Outgoing comment

Trigger when a new outgoing comment received

{
"webhook":"on_comment_outgoing",
"from_user_id":542,
"to_user_id":481,
"comment_id":545,
"comment_blinger_id":4626,
"conversation_id":173,
"conversation_token":"G67iEBrRWGx6tz1Q84X5kREL2UhGC8XxzmbLszr60fLep_l6hjGghQ5Umdvac_8U",
"operator":{
"id":11,
"name":"Supervisor",
"email":"ta4@tut.by"
},
"from_user":{
"user_id":542,
"role":"customer",
"title":null,
"avatar":null,
"status":"enabled",
"application":"vk",
"service_user_id":null,
"date_created":1513329654
},
"to_user":{
"user_id":481,
"role":"default",
"title":"Yuri Dzabaev",
"avatar":"https://app.blinger.io/images/users/no-user.png",
"status":"enabled",
"application":"vk",
"service_user_id":"101786025",
"date_created":1513329664
},
"comment":{
"id":545,
"from_user_id":542,
"to_user_id":481,
"reply_comment_id":544,
"type":"text",
"post_id":"123123",
"post_url":"https://vk.com/id1?w=wall1_2307813",
"post_title":"Пост из вк",
"application":"vk",
"date_created":1513337982,
"message":"123"
}
}

Event: New client

Trigger when a new user is created

{
"webhook":"on_user_new",
"user":{
"id":294,
"blinger_user_id":374,
"name":"Yuri Dzabaev",
"avatar":"https://app.blinger.io/images/users/no-user.png",
"application":"telegrambot",
"service_user_id":"ta4ta4",
"date_created":1513262192
}
}