Freshdesk
Last updated
Last updated
The integration allows to process messages from messaging apps and social networks directly in Freshdesk interface. Each message request gets converted into a "Ticket".
Blinger.io acts solely as "transport" role, which delivers messages from users to Freshdesk interface. The set up of message processing is performed in Freshdesk interface, Blinger.io doesn't influence the standard business process of the helpdesk in any way.
Note
Subdomain - located in address bar of the opened Freshdesk account. E-mail and password - values for Freshdesk account authorization.
Important
If you're getting an error message when attempting to add the integration, then you should check whether the values you entered for authorization and the subdomain are correct.
The integration is completed!
Field
Comment
Rule name
- any value
When an action performed by...
- value "Agent" with the tag "Any"
Involves any of these events
- value "Reply is sent"
On tickets with these properties
- value "Match ALL of the below"
Perform these actions
- complete follow actions:
choose value Trigger webhook
specify Request Type: POST
copy the value Webhook URL from the integration's page in Blinger.io account and insert that value in the filed Callback URL
specify the value Encoding: JSON
check in Content значения:
Ticket ID
Subject
Description
Tags
Last public comment
Status
Contact Unique External Id